Frequently Asked Questions
Everything you need to know about our premium stainless steel products.
Where are Stoked Stainless products manufactured?
All our products are proudly designed and handcrafted right here in New Zealand, using high-quality local materials and expert craftsmanship.
What are the shipping costs for delivery within New Zealand?
We offer competitive flat-rate shipping across the North and South Islands. Heavy or oversized items may require a custom freight quote which will be calculated at checkout.
How do I maintain my stainless steel items?
Stainless steel is highly durable but benefits from regular cleaning with mild soap and water. For a polished finish, we recommend using a specialized stainless steel cleaner and a soft microfiber cloth.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-made or bespoke orders are non-refundable unless they arrive damaged or defective.
Do you offer a warranty on your products?
Yes, all Stoked Stainless products come with a comprehensive manufacturer's warranty against defects in materials and workmanship to ensure your peace of mind.
Can I request a custom design or size?
Absolutely. We specialize in custom stainless steel solutions. Please contact our team with your specifications, and we will provide a detailed quote and timeline for your project.